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Clinical Business Analyst


Toronto , Ontario M9W 6J6
Job Type:
Job Status:
Full Time
  • Administrative/Physician Executive/Medical Director
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Job Details

At LifeLabs, we are focused on our vision of building a healthier Canada!  We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 21 laboratories and service over 19 million patients each year. 


Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers. With over 5,000 employees, we all make a difference and that’s why our people are so important to us. 


This is an exciting time to join our LifeLabs team, grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.


As the Clinical Business Analyst you will work directly with laboratory and business experts to develop a clear understanding of their needs, and effectively translate these needs to the appropriate solutions. There will be periodic travel within Ontario and BC.



  • Requirement gathering/use case and model development, system configuration, validation, documentation, scheduling, and implementation.
  • Ensure all activities performed comply with specified control procedures, system validation requirements, policies and standards.
  • Facilitate a team environment.
  • Provide support coverage for Point Of Care components and software applications listed under the incumbent's purview. 24/7 rotating on-call national support
  • Perform application Q.A. and ensure adherence to software testing standards and SOPs.
  • Identify, investigate and resolve problems and issues and communicate/escalate problems before they impact business units.
  • Attends/conducts business management meetings & working sessions to acquire a thorough understanding of the customer’s business requirements and objectives.
  • Ensure IT projects and solutions are delivered on time, within budget and meet all requirements
  • Conducts meetings with relevant IT groups/stakeholders ensuring communication on departmental and customer current and future business initiatives
  • Assume additional duties as required



  • A minimum 5-7 years’ experience as a Business Analyst in a Healthcare environment is required
  • Proven ability to perform requirements gathering, testing, system configuration, training, installation, coordination and support of business-critical systems (Healthcare).
  • Experience with Point Of Care testing devices and systems in a clinical laboratory setting
  • Knowledge of laboratory processes and result processing algorithms in various clinical laboratory areas e.g. Chemistry, Hematology, Microbiology, Histology, Cytology.
  • Understanding of databases and competent with Microsoft SQL Server and all Microsoft Office products (Word, Excel, PowerPoint, Visio, Project)
  • Proven ability to work effectively in a team environment
  • Excellent written and oral communication skills and excellent problem solving abilities
  • Medical Laboratory Technologist (MLT) or equivalent e.g. Quality Assurance or Quality Control or Health Sciences experience is ideal but not required




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